About You We’re looking for a highly organised, proactive individual to join us in a hybrid Admin & Guest Ambassador role. This position supports the hotel’s administrative and financial processes while also being a warm, visible presence for our guests. Key Responsibilities Provide administrative and HR support, including onboarding, training records, and compliance Support finance tasks such as daily banking, reconciliations, reports, and invoice tracking Maintain internal communications, noticeboards, and wellbeing initiatives Act as a Wellbeing Champion, supporting engagement activities across the hotel Support guest relations initiatives, including: Reviewing and using ACDC and guest preference data Identifying and recognising VIP guests Supporting personalised guest recognition moments Assist with breakfast hosting to ensure a smooth and friendly guest experience Work collaboratively with Front Office and Guest Relations teams, allowing flexibility to enhance the guest journey
Essential Skills & Experience: Available to work full time | Monday–Friday (flexible between 8am–6pm) Highly organised with strong attention to detail Confident, friendly, and guest‑focused Comfortable balancing admin tasks with guest‑facing duties Passionate about wellbeing, teamwork, and great service Previous experience in an administrative or operations support role within a hotel or hospitality property. A proactive mindset with a genuine passion for supporting people and improving workplace culture.
Benefits: Employee discounted rates in Accor Hotels worldwide. Excellent training and development opportunities within the hotel and throughout Accor worldwide. Complimentary meals on duty. Cycle to Work Scheme.