Be the go-to person for members and guests, creating a welcoming, comfortable, and personalized experience Ensure the space is always presentation-ready and tidy from opening through close Manage member and guest check-ins, including daily day pass and guest tracking, ensuring all contact details are captured and accurately logged Maintain and update membership systems, meeting room bookings, and calendars Oversee meeting room operations, including room transitions, resets, and setup (glassware, cleanliness, and readiness) Handle inbound calls and emails, directing all communications appropriately Manage mail and package handling, including receiving, organizing, and delivering as needed Monitor and log tickets in Knowcross throughout the day, ensuring timely follow-up Coordinate space maintenance by liaising with maintenance, tech, and housekeeping teams to keep all areas fully operational Maintain back-of-house (BOH) organization and upkeep Oversee pantry operations, including cleaning, restocking, coffee preparation, and dishwashing Track and manage inventory levels for pantry, guest, and operational supplies; coordinate ordering with relevant team members Place and track supply orders (pantry, coffee, office supplies) to ensure member needs are consistently met Conduct tours of the space for prospective members, day pass users, and meeting room guests Work closely with the wider team to deliver a seamless member experience from first contact through ongoing engagement Support event setup and execution in with the Membership Engagement & Operations Manager Complete daily reporting, including end-of-day updates and sending handover notes Follow and complete all opening and closing checklists
You are scarily organized You are the person that knows everyone and they all know you Nothing is an issue for you - you know what our members want even before they do Someone who’s great at growing and nurturing relationships; people are naturally drawn to working with you You understand hospitality, it’s in everything you do You pay attention to the details and care about creating great work You’re looking for a place where you can be you; no clones in suits here Passionate about creating memorable experiences for others You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way
Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Regular team get-togethers and celebrations – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Excellent discounts across the global Ennismore family. The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. Expected schedule is Tuesday to Thursday, 11am to 7:30pm including a break.