Reporting directly to the CCO and working in close partnership with Market Leaders and HO teams, the Head of Commercial Development & Excellence is responsible for creating the conditions to achieve the highest standards of commercial excellence, aligned with the Maison’s strategic priorities. This senior leadership role contributes to the strategic roadmap and oversees large-scale, cross-functional, and international projects, ensuring alignment toward shared objectives with Retail Excellence at the core of all initiatives. The role leads the global commercial excellence strategy to elevate retail capabilities and drive operational excellence across DBL’s retail and wholesale network. Key responsibilities include ensuring consistent implementation of store operations guidelines, enhancing customer experience, and leveraging commercial performance insights to enable sustainable business growth. Main Responsibilities: Performance Analysis & Optimization · Lead the commercial performance team to deliver data-driven insights, diagnose performance gaps, and recommend corrective actions. · Embed a culture of continuous performance dialogue through real-time KPI monitoring, intelligent benchmarking, and proactive performance management. · Ensure adoption of global dashboards and KPIs, allowing limited local customization while maintaining global comparability. · Partner with Market leaders to adapt strategies to local market need Retail Standards & Operational Excellence · Define and implement standardized commercial operating models and guidelines to ensure excellence across all stores. · Drive operational consistency and continuous improvement initiatives to optimize in-store performance and deliver a seamless customer experience. · Champion best practices and systems that elevate brand experience and reinforce customer-centricity at every touchpoint Strategic Leadership & Communication · Act as a trusted advisor to commercial leadership, aligning operational execution with strategic objectives to accelerate growth. · Partner with regional Market leaders as a peer-level coach to lead continuous improvement initiatives. · Coordinate global commercial plan rollout, follow-up, and communication. Training & Capability Building · Oversee inspiring retail training program offerings, fostering a culture of learning, growth and performance · Equip store management and sales teams with the skills and capabilities required to exceed commercial targets and uphold brand standards What You’ll Do · Act Like an Owner: Take full responsibility of retail excellence, ensuring strategy and vision align with overarching business goals. · Create Clarity: Clearly define objectives, expectations, and standards. Communicate effectively to ensure alignment and understanding across global teams. · Empower Teams: Foster a collaborative environment where team members are encouraged to innovate and take ownership of their work. Support and enable colleagues to perform at their best. · Succeed Together: Build strong cross-functional relationships to ensure cohesive and successful execution of initiatives · Challenge Conventions: Continuously seek and implement innovative solutions striving for excellence. Be open to new ways of thinking and encourage creativity within the team.
Who You Are · Strong cultural awareness and ability to operate effectively in a global environment. · Innovative mindset with a focus on continuous improvement. · Proven track record in leading multi-market retail excellence initiatives. · Exceptional analytical, strategic thinking, and project management skills. · Collaborative leadership style with the ability to influence and lead transversally.
A great working environment Fantastic pension scheme 27 days of holiday + bank holidays with the opportunity to buy or sell 5 more days Private Healthcare Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider Competitive salary Your Choice membership discounts Employee share schemes Staff discount Free breakfast & lunch at onsite restaurant Free onsite gym Flexible benefits package Who we are De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners. Safety Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the commun