The AI-powered OS for beauty,
wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional Head of Commercial - South Africa to come and join our global business, based in Cape Town - South Africa.
We’re growing fast, so this is a great opportunity for someone looking to work in a fast-paced business who likes to work autonomously, enjoys a challenge, and wants to make a big impact.
Strategy & Commercial Planning
Develop, own, and execute the regional commercial strategy, including go-to-market plans, revenue growth initiatives, pricing and packaging considerations, and market expansion priorities Drive commercial performance across the full revenue lifecycle, spanning new business, expansion, retention, and partner value optimization Oversee and optimize end-to-end commercial processes, including sales planning, pipeline management, territory design, forecasting, discount governance, payment processing, and partner onboarding, ensuring scalability and operational excellence Ensure adherence to commercial governance frameworks and continuously improve processes to enhance efficiency, productivity, and partner experience Collate partner and market feedback to inform commercial strategy, product prioritization, and quantified business cases for new feature and capability development Partner closely with global commercial and sales leaders to ensure regional alignment, consistency, and best-practice sharing across markets
Performance & Revenue Management
Set, communicate, and own commercial performance expectations, ensuring delivery against monthly, quarterly, and annual revenue, growth, and market share targets Lead and optimize funnel and pipeline performance across acquisition and expansion, ensuring KPIs and conversion metrics drive sustainable and predictable growth Ensure accurate forecasting, reporting, and performance insights through effective use of HubSpot and other commercial systems Use data and analytics to identify trends, risks, and opportunities, driving continuous improvement in commercial outcomes
Leadership & People Development
Recruit, develop, and retain high-performing commercial talent, building a team capable of delivering strong revenue results and exceptional partner experiences Coach, motivate, and empower commercial leaders and individual contributors with the skills needed to succeed across sales, negotiation, and partner management Design and implement structured training programs and personalized development plans aligned to both individual and business growth objectives Ensure commercial teams are equipped with the right tools, enablement resources, playbooks, and training to execute effectively Foster a high-performance, collaborative culture through clear leadership, engagement initiatives, and team-building activities
Cross-Functional Collaboration & Stakeholder Management
Work closely with Product, Marketing, Finance, Operations, and Customer Success to align commercial objectives and execution across the business Act as a senior commercial voice within the organization, influencing decision-making and aligning stakeholders around revenue and growth priorities Ensure a consistently positive partner experience through strong communication, effective issue resolution, and sound commercial judgement
Skills, experience & qualifications required
Proven B2B commercial leadership experience in SaaS, digital sales, online marketplace, or payments environments. Demonstrated success driving revenue growth across SMB segments, including new business and expansion S