Security Officers are responsible for ensuring the safety and security of guests, team members, and company assets. Duties include but not limited to patrolling property, monitoring security systems, responding to emergencies, and delivering excellent guest service in a professional and courteous manner. Unarmed Security Officers carry and may utilize non-lethal weapons and defensive equipment which requires completion of company training, qualifications and passing all related examinations. Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle. Monitor alarm systems, surveillance cameras, access control systems and other security equipment. Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner. Respond to physical threats. altercations, or aggressive behavior. When necessary, engage in self-defense, and defensive tactics (including take downs, handcuffing, restraining, or subduing an assailant). Utilize de-escalation and conflict resolution techniques to minimize the need for force. Act as a first responder during emergencies (medical, fire, criminal, natural disasters). Perform gaming drops and transactions, including carrying and transporting drop boxes and chip carriers. (min weight approx. 3 lbs to max weight 50 lbs) Write detailed and accurate incident reports on accidents, property damage, theft, or unusual occurrences. Serve as dispatcher to relay information, messages, or emergencies by phone or radio. Administer first aid/CPR/AED and Narcan and follow medical emergency protocols. Secure and preserve incident scenes, conduct evacuation procedures, and summon emergency responders when appropriate. Attend and successfully pass all recurring mandatory training (legal, defensive tactics, CPR/AED, drills, etc). Maintain proficiency with assigned equipment and communication devices. Respond to all emergencies, including fires, medical incidents, and criminal activity. Observe, report, and take appropriate action on suspicious or criminal activity. Perform other job-related duties as assigned.
Required: Minimum 1 year of experience in security, customer service, or related role. Strong communication, observation, and problem-solving skills. Ability to successfully complete company Security Officer Academy. Proof of eligibility to work in the United States. Ability to operate vehicles, radios, and security equipment. Preferred: Previous security, law enforcement, or military background. Experience in resort, casino, or hospitality security environments. Physical Requirements (consistent with ADA and industry standards) Lifting/Carrying: Regularly up to 30 lbs.; occasionally up to 50 lbs. Push/Pull: Must be able to push or pull carts or equipment weighing up to 200 lbs. or rolling load (force required approximately 25-40 lbs. depending on surface and incline). Dragging: Ability to drag or assist an unconscious person in an emergency. Standing/Walking: Prolonged periods (up to 5+ hours per shift). Running/Climbing: Must be able to run short distances and climb multiple flights of stairs. Movement: Frequent bending, kneeling, crouching, crawling, reaching, and stooping. Vision/Hearing: Normal color, distance, and peripheral vision; adequate hearing for alarms, radios, and communication. Speech: Clear verbal communication required. Driving: Must safely operate company vehicles. Typing/Reports: Ability to type and complete written and digital reports accurately. Work Environment Indoor and outdoor assignments in varying weather conditions. May involve high-noise, high-traffic, or crowded environments. Must remain calm and professional in stressful or emergency situations. Must demonstrate safe ergonomics when lifting, carrying, or pushing/pulling objects, including carts used for drop and transport operations. Knowledge, Skills & Abilities Proficiency in defensive tactics, handcuffing, and de-escalation techniques. Effectively communicate and interact with a diverse range of individuals and groups, including customers, employees, law enforcement and the public. Ability to operate vehicles, radios, and security equipment. Computer literacy to complete reports and access security systems. Ability to direct and participate in evacuation and emergency procedures. Capacity to restrain or subdue individuals when necessary. Must be at least 18 years of age. Must be able to stand and walk for the duration of a normal shift. Other physical requirements include but are not limited to: lifting, reaching, kneeling, bending, and episodes of moderate to strenuous physical exertion. Prior experience in casino security (or similar field) preferred. May be required to possess a valid driver’s license and a driving record acceptable to the Company and/or its insurers. Must be able to obtain/maintain any necessary certifications and/or licenses.
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