Reporting directly to the Front Office Manager and Night Manager, with regular access to the Executive Assistant Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel. As Front Office Supervisor, your tasks and responsibilities will consist of, but are not limited to the following: Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Participating in & conducting training and development programs to enhance skills and capabilities. Promoting and up-selling hotel facilities through strong product knowledge. Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality. Maintaining procedures & documentation.
Your ability to ‘surprise’ our guests with your naturally bright and guest focused customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation. You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements. You have experience in Opera, Microsoft Word and Outlook. You will hold a Senior First Aid Certificate and an open manual drivers license. This role is for Night Supervisor. You will be available to work overnight, across a 7 day roster, including public holidays as per our business demands. In return, we will provide you with career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. Benefits Your Way: Access to Accor team benefits, including global discount's on accommodation and food & beverage. A supportive and collaborative work environment. The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor Accor has a strong focus on ensuring all of its people feel welcome and feel valued. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS. Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.