Open Roles
As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all products within your designated area of responsibility. Your primary focus will be ensuring all service agreements and warranty obligations are met and surpassed while consistently exceeding customer expectations.
This role demands expertise in electro-mechanical systems acquired through specialized training, as well as exceptional customer service and communication skills. You will work closely with valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in our commitment to excellence and innovation as we continue to revolutionize the industry.
Understand and comply with all department and company policies. Provide management with quarterly reviews and assessments of your assigned area of responsibility. Demonstrate proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders.
Complete all administrative tasks in required timeframes. Provide technical support to end-users and other Intuitive employees. Conduct training sessions at Intuitive facilities, training centers, and hospitals. Perform various scheduled maintenance activities including system inspections and preventive maintenance to ensure optimal product performance.