Open Roles
NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience.
You'll be working within the Analytics & Insights team, responsible for delighting FMCG and T&D clients around Egypt, Jordan, and Lebanon through delivering retail measurement insights and analysis for Retailer clients. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company.
You will ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with clients in Egypt, Jordan, and Lebanon. This includes supporting the generation of thought leadership materials and building account team materials for new conversations with prospect clients.
You will provide performance overview analysis and business issue analysis to Retailer clients, especially in Egypt, Jordan, and Lebanon. Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients is central to this role. You'll work closely with all teams to transform customer data into actionable insights.
You will work closely with all teams to ensure seamless customer experience and delivery of insights. This requires strong communication skills and the ability to collaborate across functions to meet client needs.
The ideal candidate has experience in customer success, analytics, or client-facing roles within FMCG or retail measurement. You should have strong analytical skills and the ability to translate data into actionable insights for clients.