Director of Operations Your leadership as Director of Operations will inspire your team to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will lead the Operations team to new heights through guiding, mentoring, planning and execution. Ensuring that the guest and brand expectations are consistently realized, that our employees full potential is recognized and that the hotel is providing meaningful ownership value. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Reporting to the Country Manager, responsibilities and essential job functions include but are not limited to the following: Support the Country Manager in the overall management and strategic direction of the hotel. Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein. Ensure that monthly financial outlooks for Operating Departments are accurate and are being achieved. Ensure the consistent implementation and delivery of the Movenpick Culture and Standards. Handle all guest concerns and feedback to ensure effective follow up. Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Expenditure Budget. Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate. Assist in staff planning and the maintenance of productivity levels. Update and ensure timely awareness of the hotel’s Business Continuity, Emergency and Crisis Management Plans. Actively involved in the recruitment process of leadership positions within the operating departments. Function as key member of the Hotel Executive Committee and Leadership Team Ensure full compliance with Hotel operating controls. Collaborate with department heads to optimize efficiency and service quality. Foster a culture of excellence, teamwork, and continuous improvement. Ensure compliance with brand standards, policies, and regulations.
Minimum 10 years previous hotel experience in a related field (minimum 2 years as DOO/ Hotel Manager). Display strong analytical, organizational, problem solving and administrative skills. Ability to adapt to change quickly and strong multi-tasking. Extensive Operations management experience with a proven record to coordinate multiple departments and to achieve goals. Clear working knowledge of budget planning & execution. Exceptional interpersonal and guest relations skills, who is hands on and is system knowledgeable. Proven team-leader with outstanding motivational skills and coaching ability. Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions. Lead by example in building strong employee engagement. Bachelor’s degree in a related discipline. Excellent communication and organizational skills.
Your team and working environment: At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!