JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment. As the senior onsite escalation point, you'll provide technical expertise , ensure SLA compliance, mentor junior technicians, and maintain the highest level of system uptime through efficient incident resolution and preventive practices while managing vendor relationships and standardizing break/fix processes. Your day-to-day tasks will include: Serve as the top-tier onsite escalation point for complex break/fix issues involving servers, networking, and storage hardware Lead major incident responses and coordinate technical leadership during system outages and critical failures Guide, mentor, and provide technical training for Break/Fix Technicians I–III while assigning and prioritizing daily work orders Maintain and enforce Standard Operating Procedures (SOPs) for break/fix activities and ensure compliance with ITSM workflows Act as primary contact for OEM vendors (Dell, HPE, Cisco, etc.) for advanced support escalations and coordinate with internal teams Oversee spare parts inventory management and track repair performance metrics including MTTR and incident volume Perform quality checks on technician repairs, documentation, and ticket closure to maintain operational standards Required Qualifications: A ssociate degree in Information Technology, Computer Science, or related technical field, or equivalent experience Minimum 5+ years of hands-on experience in data center hardware repair and troubleshooting operations Advanced knowledge of server , networking, and storage hardware from major OEMs (Dell, HPE, Cisco, etc.) Proven leadership experience mentoring technical teams and managing escalation processes in mission-critical environments Strong understanding of ITSM frameworks, change management processes, and SLA compliance requirements Experience with incident response, root cause analysis, and performance metrics tracking Ability to work in 24/7 operational environment including nights, weekends, and on-call rotations Preferred Qualifications: Industry certifications such as CompTIA Server+, Network+, or vendor-specific certifications (Dell, HPE, Cisco) Experience with data center infrastructure management (DCIM) tools and monitoring systems Knowledge of ITIL framework and change management best practices Previous experience in large-scale hardware refresh, migration, or decommission projects Familiarity with inventory management systems and spare parts optimization Strong documentation and reporting skills with experience presenting to management Background in preventive maintenance programs and continuous improvement initiatives *Day Shift and Night Shift Available This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Spartanburg, SC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We e