Open Roles
AbbVie is seeking Customer Experience Representatives (CXR) to support our Facial Aesthetics (FA) department in Austin, Texas. In this role, you will receive emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders and process credits for product returns for Allergan Aesthetics products.
As a CXR, you will serve as a first-line representative responsible for handling email inquiries, processing transactions, and acting as a subject matter expert as needed. You will be responsible for fax and email order processing and resolution of issues that may prevent orders from shipping, processing credits for product returns, and handling product complaints.
Under general supervision, you will process internal and external customer requests in a timely, accurate, and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships with our healthcare provider partners.
This position offers the opportunity to develop expertise in customer service excellence while contributing to AbbVie's commitment to delivering exceptional experiences. You will handle 60-80 customer inquiries daily regarding product orders, order status, lot number research, physician certification, product returns, and pricing.