Job description Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. Provide training and overall guidance to enable clients to fully utilize product features and benefits. Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services. Address client concerns and provide timely solutions. Handle daily incoming and outgoing customer calls and email. Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken. Ensure compliance with all company policies, procedures, and standards. Perform and achieve assigned KPIs. Contribute to team efforts by accomplishing related results as needed.
Qualifications Diploma, Advanced/Higher/Graduate Diploma, in Business Studies/ Administration/ Management, Economics, Information Technology, Finance, Marketing, Commerce or equivalent. - Experience in key account management is an added advantage, along with proven work experience in Customer Service or a related role. - Resilient to thrive in a complex environment.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here