The Customer Relations Representative I serve Customers beyond the Restaurant by handling Customer recovery in a caring, genuine, and authentic way. This role focuses on working through all calls and cases, ensuring they are all accurately documented and coded appropriately. Your Impact and Responsibilities: Engage with our Customers on general inquiries, food and service complaints and compliments, community involvement requests, technical issues with the app, and other various topics Thoroughly document all calls, emails, postal mail, or web forms received in the contact center case management software Follow processes and procedures and work diligently to recover Customers on the first contact
1+ years’ experience in Customer Relations or as a Raising Cane’s Customer-facing Crewmember or Certified Trainer Availability to work full-time varied schedule, including days, evenings, and weekends Must be able to work on-site at the Restaurant Support Office in Plano, TX, and work remotely from a professional, distraction-free home environment as scheduled Ability to professionally and empathetically engage with Customers for de-escalations and resolutions Ability to multi-task, while maintaining attention to detail and working quickly Exceptional comprehension, auditory, written, and verbal communication skills Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook Preferred Qualifications: Experience in a QSR, fast casual Restaurant, or retail company Some College Bilingual
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