Community Moderator Senior Analyst

Salesforce · Hyderabad, Telangana, IN

Full-timeOn-siteUSD12,000 - USD20,000/yearSenior levelWorkday15d ago

About the Role

LocationHyderabad, Telangana, IN

Job TypeFull-time

Work ModeOn-site

SalaryUSD12,000 - USD20,000/year

ExperienceSenior

SenioritySenior

Years Required4+ years

EducationBachelor's

FunctionSupport

IndustryTechnology

PostedMar 26, 2026

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Community ManagementCustomer SupportCommunicationProblem SolvingTechnical KnowledgeEscalation ManagementDocumentationCollaborationTime ManagementCustomer Service

About the Role

Join Salesforce Global Support as a Community Moderator Senior Analyst. This role is part of the Customer Success Group, delivering trusted, world-class support experiences to over 250,000 customers worldwide.

Key Responsibilities

Reporting to the Manager of Customer Communications and Readiness, you'll proactively respond to support-related queries in our community forums. You'll ensure customers receive timely, accurate, and helpful responses to their technical questions.

What You'll Do

You'll monitor community channels, identify emerging issues, and escalate critical cases when needed. Your customer-centric approach will help drive satisfaction and success across our global customer base.

About Salesforce

Salesforce is the #1 AI CRM, leading workforce transformation in the agentic era. We pride ourselves on a strong customer-centric culture, delivering innovation and excellence through AI-powered solutions.