The Opportunity:
Be present and engaged across all social platforms (Instagram, TikTok, Facebook, and beyond), actively responding to comments, DMs, and mentions in a timely, on-brand way Build genuine relationships with our community by creating thoughtful, engaging, and personalized interactions Provide customer support through social channels by answering questions related to products, orders, and general inquiries Escalate complex or sensitive customer issues to the appropriate internal teams when needed Actively engage beyond inbound messages—liking, commenting, and participating in conversations to deepen community connection Monitor brand mentions and conversations, ensuring no opportunity for engagement is missed Keep a pulse on community sentiment, trends, and recurring feedback, sharing insights with the team Support maintaining a positive, inclusive, and brand-aligned online environment Collaborate closely with the Social Marketing Specialist to ensure seamless execution, enabling focus on strategy and growth initiatives
What You Bring to the Table:
You have 1–2+ years of experience in community management, customer service, or social media You are highly online and have a strong understanding of social media platforms including Instagram, TikTok, and Facebook You have exceptional written communication skills and can adapt tone to reflect brand voice You genuinely enjoy connecting with people and creating positive customer experiences You are responsive, organized, and able to manage multiple conversations at once You bring a customer-first mindset with empathy, positivity, and attention to detail You are proactive—you don’t just respond, you engage and build relationships You’re a collaborative team player who communicates effectively with cross-functional teams You’re flexible and can adapt to changing priorities in a fast-paced environment You are detail-oriented with strong organizational and time-management skills Don't sweat it if you don't have everything you listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!
The Recruitment Process:
Phone screen with Niamh, Talent Advisor from Bloom Video interview with Nina Stoiber (Social Marketing Specialist, Poppy & Peonies) Take Home Assignment Video Interview with Natalie Dusome (Founder + CEO of Poppy & Peonies) Reference Checks Offer
Location:
We are fully remote across North America. This will be a fully-remote opportunity, however, there may be domestic or international travel for team gatherings and events!