To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As an Account Executive (Service Cloud) you will be part of a team focusing on the Italian markets. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams. Responsibilities Demand Generation: - Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects - Create new leads from systematical prospecting of Service leaders - Leverage business from new & established relationships. Customer Focus: - Define the contribution of a service transformation to an overall account specific vision and plan - Define and pitch the specific value of a service transformation to prospect’s management - Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand - Strategise, negotiate & close business on VP and CxO level Scale your business - Define and execute a plan to accelerate growth of our already fastest growing solution - Be top of mind at your peers in the extended sales team - Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques Trusted advisor - Be a trusted advisor for customer service transformation to our customers and prospects - Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events - Have a specific point of view on the future challenges and opportunities in customer service Required Skills: - Extensive background in service applications and/or operational Customer Service Management - Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise - Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles - Strong analytic and task solving skills and the ability to succeed in a fast paced environment. - Proven ability to work well as part of an extended sales team. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, an