About Nabla We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, weâve harnessed the best of machine learning science to develop Nabla: the leading AI assistant thatâs restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. Weâre at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows. Backed by a recent $70M Series C, weâre hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere. This is a great time to join us! The Role Weâre looking for a Clinician Experience Specialist to help us deliver an exceptional experience to our rapidly expanding user base. In this hands-on, high-impact role, youâll be on the frontline supporting clinicians virtually through video and email â resolving issues, guiding users, and helping them get the most out of Nablaâs platform. Youâll collaborate closely with our Product, Engineering, and Customer Success teams to surface feedback, influence product improvements, and ensure every update drives value for our customers. From clinical quality assurance to workflow troubleshooting, youâll play a critical role in shaping how Nabla supports and engages its users as we scale. If you thrive in a fast-paced environment, love solving complex problems, and take pride in delivering white-glove support with a clinical and analytical mindset, this is the role for you. Responsibilities Deliver exceptional support to users through email and video calls, providing timely, professional, and empathetic assistance. Manage and resolve feedback and support tickets in Front (ticketing system), addressing a wide range of needs including clinical QA, product education, and software troubleshooting. Educate and empower users through tutorials and personalized guidance, helping them optimize their workflows and customize their Nabla experience. Collaborate cross-functionally with Product and Engineering teams to investigate issues, identify root causes, and influence product improvements. Analyze and synthesize user feedback to surface trends, inform product decisions, and improve overall quality and customer satisfaction metrics. Contribute to process improvements , helping to scale and streamline support operations as Nablaâs customer base continues to grow. Qualifications Experience: 4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role. Clinical Background: 2+ years working in a clinical or clinical documentation role (e.g., scribe, medical assistant, nurse) with strong understanding of provider workflows and EHR systems. Must Have EHR Experience: NextGen & PointClickCare. Specialty EHR's a plus Startup Mindset: Experience working in a fast-paced startup environment , ideally in healthcare SaaS. Technical Skills: Proficient with tools like Front (ticketing system), Google Workspace, Linear, Slack, Mixpanel, Looker , or similar systems; able to quickly learn complex products and explain them clearly to clinicians. Communication: Excellent written and verbal skills, able to build trust with and guide clinicians. Problem Solving: Analytical thinker with the ability to diagnose issues and develop effective solutions. Adaptability: Comfortable shifting between support, process improvement, and clinician engagement in a dynamic, growing company. Benefits Just like weâre dedicated to supporting doctorsâ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work. Here are the benefits you get when joining Nabla: Compensation and Equity: Competitive salary and stock options Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance Time Off: Unlimited paid time off and 11 national holidays Health Comes First: Unlimited sick leave Parental Leave: Paid leave for new parents Remote-friendly: $1,500 to purchase home office equipment Trust & accountability : Ownership of your time and schedule Life at Nabla When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed. We come to work excited to leverage AI to do more for clinicians. Weâre obse