JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Aim To provide comprehensive facility, contract, and procurement management with a focus on continuous improvement across the campus. To achieve financial and operational KPIs established by the Client. The Campus Manager must be a team player and collaborate with all stakeholders to meet key performance indicators as outlined in the management contract. Competencies Interpersonal skills with a strong client focus Team leadership with line management skills and the ability to delegate Client relationship management Supplier relationship management Technical understanding of performance-based service contracts and vendor management Knowledge of occupational safety requirements Strong budget management and financial analysis skills Excellent written and oral communication skills Strong analytical skills Responsibilities Operations Delivery Oversee overall Facilities Management (FM) operations across the campus Drive “Back to Basics” program Align with client and organizational objectives for the year Ensure achievement of KPI scores Manage escalations and incidents Ensure accurate financial management (Office Services, R&M, Capex, and operational budgets) Ensure proactive maintenance, meeting CEM requirements within timelines and aligning team with operational procedures Maintain consistency of policies & procedures through updates, implementation, compliance, and audits Ensure effective utilization of all technology tools Drive sustainability initiatives across the campus Ensure overall compliance with statutory and internal requirements Track and drive large-scale initiatives Conduct random facility walkthroughs and surprise checks for continuous improvement Support client walkthroughs as required Oversee and support certification processes and audits Expansion / Go-Live Lead planning, transition, and go-live activities for campus expansions Ensure closure of project snags Manage consolidation and disposition of facilities Procurement / Vendor Management Evaluate vendor performance and management practices Ensure timely work certification (WC) and invoicing Strengthen vendor relationships and ensure service delivery as per SLAs Risk Management Implement escalation procedures and risk management programs Ensure integrity of systems and audit data Develop, maintain, and test Business Continuity Plans (BCP) Monitor incidents and ensure timely reporting and resolution Initiatives Develop and implement initiatives and strategies to improve services and operational efficiency Client Relationship Management (CRM) Drive client and employee engagement initiatives Act on feedback and manage client/business unit relationships Lead and groom teams to achieve high client satisfaction Reporting / Monthly Reviews Develop reports and track quarterly/yearly objectives Conduct regular zone meetings and monthly management reviews Support budgeting and recommit processes including periodic reviews People Management / Training Assign buddies for new team members and ensure structured onboarding Train teams on facility policies, procedures, and systems Collaborate with senior leadership on skill development, leadership, and succession planning Ensure completion of training programs (Induction, IPMP, PDP) Coach teams to build high morale, trust, work ethics, and a culture of teamwork and excellence Location: On-site –Bangalore, Karnataka Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with ap