Open Roles
Wells Fargo is seeking a Branch Product Support Associate Manager in Banker Connection as part of Consumer Banking and Lending, Branch Oversight and Support. This supervisory role oversees Branch Product Support Representatives who handle internal team member inquiries, complaints, and disputes resolution tasks.
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Supervise Branch Product Support Representatives who handle internal team member inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service. Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development.
Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of branch product support management. Leverage strong leadership skills to drive team performance and ensure operational excellence.