The Banquet Bartender will take orders, prepare and serve beverages and light meals to guests, courteously and efficiently according to hotel specifications, maintain stock/supplies and cleanliness of outlet and equipment. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet. Prepare all drink orders for guests according to outlet recipes. Serve drinks to guests. Retrieve food orders from Kitchen and serve to guests. Open and serve wine/champagne bottles. Prepare and serve cappuccino and espresso. Monitor and maintain cleanliness, sanitation and organization of bar top, tables, service areas and outlet itself. Present guest checks and process payments. Adhere to all cash handling and credit policies/procedures. Clean and reset bar top and tables immediately after guests depart. Clean glassware in glass machine/three compartment sink. Complete opening side duties: Check quality and amount of all Bar stock and supplies by using checklist. Complete opening inventory sheet. Requisition all necessary supplies. Transport supplies from storeroom to bar. Stock ice in Bar. Set up bottles in display cabinet and speed rail. Prepare garnishes. Stock glassware and paper supplies. Prepare mixes. Check condition and cleanliness of blender, shaker and other tools. Check temperature of refrigeration units and glass wash machine. Prepare bowls of bar snacks; place on bar when guest is seated. Complete closing side duties: Properly store all reusable goods. Empty and drain ice bin. Scrub sink. Remove all items from bar top and tables; place clean items in designated areas; wipe clean all surfaces of bar top and tables. Remove liquor and bottles from speed rail and liquor cabinet. Secure all liquors, beers, wines, coolers, cabinets and storage areas. Wipe down all bottles and surfaces. Clean all bar equipment and tools. Remove trash. Count all empty bottles by type and legible document such on the requisition form; attach transfer slips/spill report and place in Liquor storeroom.
High school graduate or equivalent vocational training certificate. Minimum of 18 years of age to serve alcoholic beverages. 2 years of bartending experience required, in a luxury setting preferred. Fluency in English, both verbal and non-verbal. Experience in cash handling processes. Certification in an alcohol awareness program. Certification of previous training in liquor, wine and food service. Food handling certificate & TABC. Certification of CPR an asset Provide legible communication. Ability to input and access information in the property management system/computers/point of sales system. Compute basic arithmetic.
What’s in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary Shift Meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academy designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21 Career development opportunities with national and international promotion opportunities