Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Managing Consultant, Customer Success, Product Specialist, Advisors Client Services Associate Managing Consultant, Customer Success, Product Specialist, Advisors Client Services Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. All About Us The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Business & Market Intelligence (B&MI) suite of products aims to bring to market innovative solutions combining the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the B&MI product suite business in the region All About the Role As an Associate Managing Consultant, Customer Success Product Specialist, you will develop deep expertise in Mastercard products and solutions and be accountable for driving customer value, adoption, and retention. You will lead customer engagements, oversee delivery of complex solutions, and function as the voice of the customer to continuously improve the customer experience and product roadmap. This is a client facing, execution oriented role requiring strong consulting, delivery, and stakeholder management skills, combined with a commercial and data driven mindset. Your Responsibilities Customer Engagement & Value Delivery Build and manage strong, trusted relationships with mid and executive level customer stakeholders. Function as a coach and trusted advisor, guiding customers on how to implement and optimize Mastercard products to achieve measurable business outcomes. Study the viability of proposed solutions and identify optimization opportunities aligned to customer strategic goals. Manage user onboarding and proactively strengthen customer capabilities, skills, and product knowledge. Conduct platform demonstrations, training sessions, and customer webinars. Product Expertise & Delivery Lead assigned delivery projects to ensure contractual objectives, timelines, and quality standards are met. Serve as the subject matter expert on products and solutions, advising on best practice implementation. Research and deliver solutions to complex customer problems and respond to customer inquiries. Translate complex technical capabilities into clear, customer centric solutions. Function as liaison between customers and product teams, supporting prioritization of enhancements, customizations, and client specific features. DataDriven Customer Success Monitor customer health, product adoption, and engagement metrics to identify risks and opportunities. Identify customers at risk of churn and proactively implement mitigation plans. Articulate and track key performance indicators related to cost, performance, optimization, and value realization. Gather and report customer feedback on product gaps and pain points to refine value propositions and improve products. Commercial Growth & Retention Demonstrate a commercial mindset by identifying cross sell, upsell, and expansion opportunities. Drive license retention and support new logo acquisition in partnership with sales teams. Leverage Mastercard’s broader offerings to maximize customer value and lon