This hands-on role handles all aspects of Front Office operations and needs a can-do attitude, a positive mindset and a common-sense approach in order to assume responsibility for: Welcoming late arrivals. Auditing the day's transactions and preparation of daily reports. Ensuring the safety & security of the hotel overnight for guests and staff. Attending to reservation enquiries. Addressing and solving guest complaints and making operational decisions in the absence of the Operations or General Manager or escalating to the appropriate manager depending on the situation. In addition to this you will be required to assist with basic F&B, Housekeeping or Maintenance issues as the need arises to ensure we offer the highest standard of service throughout our guest journey.
Minimum 12-18 months experience in a Night Auditor role (or similar) within a hotel environment. Flexibility with availability particularly public holidays & weekends. Solid understanding and confidence with operating PMS Opera Cloud and Microsoft office applications. Cashiering and reconciliation experience. Must hold a valid Manager’s Certificate. Have a passion for guest engagement and going the extra mile to enhance the guest experience. The ability to demonstrate excellent organizational and management skills. Supportive/hands on work style as you will work across teams. The ability to work well under pressure, meet deadlines, to multitask and prioritize tasks. Full working rights for New Zealand required (New Zealand Permanent Residency or Citizenship).
Learn your Way - Access to our Accor Academy so you can earn while you learn! Work Your Way - Flexibility to ensure a work life balance! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's refer-a-friend bonus Access to our Employee Assistance Program Uniform provided and laundered Meals on shift Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.