Key Responsibilities Guest Services Welcome guests warmly and assist with check-in/check-out procedures under supervision. Handle guest queries, give hotel information, and guide them to facilities/services. Coordinate luggage assistance with the Bell Desk when required. Assist in managing guest requests and ensuring timely follow-up. Operational Tasks Support in preparing guest registration cards, keys, and welcome amenities. Help in updating guest profiles and ensuring accurate data entry in PMS (Opera). Observe handling of reservations, walk-ins, room allocation, and upselling techniques. Monitor lobby cleanliness and report any issues to housekeeping or engineering. Communication & Coordination Coordinate with housekeeping for room readiness and with other departments for guest needs. Assist in answering telephone inquiries politely and professionally. Learn daily shift handover procedures and assist in preparing reports. Learning & Development Participate in training on PMS operations, guest communication skills, and brand standards. Shadow Guest Service Associates and Duty Managers to understand workflow. Learn complaint-handling and service recovery techniques.
Hotel Management student / recent graduate or Diploma Holder Prior internship in front office is an advantage but not mandatory
Strong communication and interpersonal skills Pleasant personality and guest-focused attitude Basic computer knowledge Willingness to learn and follow instructions Confidence and professionalism