Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Account Management Overview Your opportunity to join an agile and experienced team delivering significant value to the UK&I business and fintech ecosystem. The team focus on identifying and building strong partnerships with organisations who are looking to provide BIN Sponsorship and Banking as a Service models to new to market fintechs and businesses. These partners represent some of the most entrepreneurial organizations Mastercard work with today and are constantly looking to partner with us to utilize the full set of or our core products to drive new and exciting solutions to an ever-evolving marketplace. You will be reporting to Director, BIN Sponsorship and Banking as a Service, working closely with many stakeholders within Mastercard and our partner organizations. We are looking for a hard working team player with the drive and experience to lead on operational and technical challenges presented by this set of customers, as well as supporting the commercial and strategic relationships. The Role • Supporting this exciting customer segment (BIN Sponsors and BaaS) by working with the team's account managers, managing the day to day operational relationship and the delivery of new to market payment products. • Building long term relationships with key partners bringing scalable fintech and BaaS propositions to market. • Manage the client’s compliance with Mastercard rules / obligations and be familiar with navigating Mastercard manuals. • Assist in identifying business opportunities whilst supporting sales strategy and execution. • Responsible for taking the lead on quickly understanding challenges and working with cross functional partners to deliver timely resolutions. • You will be the interface to key cross-functional partners such as AML, Franchise, Risk, BDF, Finance and Legal. Working with these partners to deliver a seamless solution for our end customers. • Identifying operational gaps and areas of opportunity to improve team processes. • Supporting business case development and commercial proposals for new and renewal customer deals All About You • An enthusiastic people-person with a curious mind and a penchant for problem-solving • An understanding of the payments ecosystem and the challenges new to market fintech institutions face • Comfortable building and managing both internal and external relationships • Comfortable managing multiple customers, stakeholders, projects and challenges, with strong prioritisation skills • Strong team player but able to work on own initiative • Capable of managing the pressure of a high intensity environment Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.