Assist the Executive Housekeeper in managing and directing all Housekeeping activities in Ibis Bengaluru Techpark to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. To direct and control the Housekeeping operations and staff of the Housekeeping department. Any matter which may effect the interests of Novotel Ibis Bengaluru Outer Ring Road should be brought to the attention of the Management. Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team. Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Bengaluru Techpark to ensure maximum cooperation, productivity, morale and guest service. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to maintain department budget within established guidelines and explain monthly variances. Identify optimal, cost effective use of the resources and educate the team on the same. Maintain cost controls through proper scheduling and inventory management. Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition. Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel. Inspect all renovation projects and ensure rooms are defect free prior to release. Assist in all inventories and ensure to coordinate the training programes. Coordinate all repairs & refurbishments. Ensure to conduct daily briefings in order to provide effective and efficient services. Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms. Interact with guests and personnel of the hotel in an efficient and friendly manner. Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process. Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel. Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
Bachelor’s degree or diploma in Hotel Management / Hospitality / Housekeeping Operations from a recognized institute. Minimum 5 years of experience of which at least 1 year in similar role within a luxury or high‑volume environment. Strong knowledge of cleaning standards and procedures. Familiarity with housekeeping systems and operational processes
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