Account Manager, Featurespace Customer Success

About the Role

The Account Manager is responsible for driving customer value, satisfaction, and long-term growth by serving as a trusted partner to assigned clients. This role focuses on supporting customers' strategic objectives in risk mitigation, ensuring successful adoption of Featurespace solutions, and protecting and expanding revenue through renewals and growth opportunities.

The Account Manager acts as the primary operational point of contact for customers, serving as a subject matter expert on Featurespace products and services while coordinating cross-functionally to deliver a consistent, high-quality client experience.

Essential Functions

• Build and strengthen long-term relationships with business and technical stakeholders across assigned accounts
• Serve as the primary point of contact for customer engagement, including operational calls, business reviews, and issue resolution
• Support Tier 1 enterprise accounts in partnership with the Strategic Enterprise Customer Director
• Own full commercial responsibility for Tier 2 accounts, including contract renewals and expansion of existing investments
• Develop and execute strategic account plans aligned to agreed targets, KPIs, and customer outcomes
• Identify, develop, and support revenue expansion opportunities in collaboration with commercial and sales teams
• Coordinate internal teams to support customer success initiatives

Key Competencies

Successful candidates will demonstrate strong relationship-building capabilities, commercial acumen, strategic planning skills, and the ability to coordinate cross-functional teams. Experience with risk mitigation solutions and customer success methodologies is highly valued.